Delivery And Returns

Limited Door Warranty

Subject to the conditions and restrictions listed below, doors manufactured by Geleta Doors meet or exceed industry standards and are warranted to be free from defects in material and workmanship as follows:

Warp Damage

Claims due to warp may be deferred for up to 12 months from the date of the claim in order to allow the door the opportunity to return to its original form once it has acclimatised to local humidity and temperature conditions. The deferral will not be counted against the warranty period.

Warp shall not be considered a defect unless it exceeds ¼" in the plane of the door. Warp is measured by placing a straight edge or a taut string on the concave face of the door and determining the maximum distance from the straight edge or string to the door face. This warranty is only valid when the door is properly hung, finished, and is sealed on all six surfaces. In order to be covered by the warranty, warp must occur in the door itself, and not be the result of an improperly installed jamb or a wall out of plumb.

Exclusions to Warranty

• Any special custom product manufactured according to the customer's specifications
• Dissatisfaction with the performance or appearance of our finish, or a field-applied finish
• Dissatisfactions with variations in the color or texture of the wood, as well as knots and knot fill in the wood
• Damage caused by others, or by any cause outside the control of Geleta Doors, including but not limited to damage caused by misuse, abuse, accident, mishandling, or by fire, flood, earthquake, storm, or other acts of nature.
• Any door that is misused. "Misuse" of a door includes, but is not limited to, using a door on part of a building without providing adequate overhang or an appropriate finish color. Adequate overhang depends on the typical weather conditions of the area where the door is to be used, but at the very minimum means an overhang projecting a distance from the structure equal to one half the distance between the bottom of the door and the bottom of the overhang at the point which is farthest from the door.
• Doors that are excessively trimmed: more than 6mm for external doors and internal doors
• Damage due to failure to perform normal homeowner's maintenance, including maintaining the finish
• Product failure due to improper installation
• Attempts to repair Geleta Doors product without prior authorization
• Panel misalignment which leaves an unstained line along the edge of the panel. This is caused by differences in temperature and humidity, and is not a defect.
• Slight expansion and contraction of the door due to changes in temperature and humidity are not defects.
• Water infiltration
• Wood sills
• Doors not sealed on all six surfaces
• Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Please also remember that some of the products pictured on our website have been pre-finished (stained, waxed or lacquered) and therefore might not be an exact representation of the product you will receive.
• Making sure your measurements are accurate. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. We will make the product to these measurements, and this won’t be able to be amended once an order is confirmed.

All doors must be finished prior to installation.

Note: Geleta Doors retains its right to inspect any product that is alleged to be defective.

Claims

If a product is determined, upon receipt and inspection, to be defective, Geleta Doors must be notified within 14 days of the purchaser's receipt of the product before any installation, hanging, fitting, or finishing charges have been incurred. Upon written notification, we will at our option:

• Repair the product, or,
• Provide a replacement part of parts for the product, or,
• Provide a replacement product

A replacement product or part will be as originally purchased from Geleta Doors and specifically does not include freight, finishing or installation charges. To clarify further: if a visible and/or apparent defect exists upon your receipt and inspection of a product from Geleta Doors, it is imperative that we be notified before any further costs are incurred. We will not assume any liability for those costs.

Geleta Doors will not be responsible for any product repaired or replaced without the prior written notification of our office.

We expect our customers to examine their shipments upon receipt. All claims for billing errors, shipping errors or merchandise defects must be submitted within 14 days from receipt of product. Any other claims must be made within the warranty period. Warranty claims must be made in writing to Geleta Doors. Geleta Doors will make a determination of claim validity and respond in writing within 30 days.

Customers must examine their shipments upon receipt:

Product Damaged During Shipping

If you believe the product was damaged during shipping, you must note it on your freight bill and immediately notify Geleta Doors so a freight claim can be filed.

Returns

Returns must be approved in writing by Geleta Doors prior to the return of any product.

Returning products:
If you decide to return products after they have been dispatched to you or, you must return them to us at your cost and at your risk. You must either return the goods in person, or post them back to us. We must receive the goods within 14 days of telling us you wish to create a return, unless an alternative agreement has been made.

When we will pay the costs of return.
We will only pay the costs of return if the products are faulty or misdescribed. We will either arrange to collect the goods or arrange for a third party to collect the goods. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

What we charge for collection.
If you are responsible for the costs of return, we may, at our discretion agree to collect the product from you, and we will charge you for the collection. Some items will incur restocking charges that we may need to charge.

Specifications and Procedures

Geleta Doors reserves the right to discontinue or change any product, design, function, finish or price without prior notice.

Transferability of Warranty

This warranty applies to the original consumer of this product only and is not transferable.

Limitation of Warranty

This warranty sets forth Geleta Doors minimum liability for its products. Geleta Doors makes no other warranty, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose with respect to its products except as set forth above. No customer, distributor, sales person, dealer or other representative has the authority to alter these warranties either orally or in writing. In no instance shall Geleta Doors be responsible for indirect, consequential or incidental damages